At SR Trader, we strive to provide you with the best quality groceries and exceptional service. However, we understand that there may be instances where you need to return a product. Our refund policy is designed to be fair and transparent, ensuring your satisfaction with every purchase.
Eligibility for Refunds
- You are eligible for a refund if you received damaged, expired, or incorrect items.
- Refunds are also applicable if you are dissatisfied with the quality of the product received.
Refund Process
- To initiate a refund, please contact our customer service team within 3-5 days of receiving your order.
- Provide details such as your order number, the item(s) you wish to return, and the reason for the refund request.
- Our customer service team will assess your request and provide instructions on how to proceed with the return.
Return of Items
- If a return is approved, you may be required to return the item(s) in their original packaging.
- Depending on your location, we may arrange for a pickup or provide you with a return shipping label.
Refund Method
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 7 business days for the refund to reflect in your account after the return has been processed.
Non-Refundable Items
- Certain items such as perishable goods (e.g., fresh produce, dairy) are not eligible for refunds due to their nature.
- We may also not be able to refund items that have been opened or used unless they are damaged or defective.
Cancellation Policy
- Orders can be cancelled before they are shipped for a full refund.
- Once an order has been shipped, our standard refund policy applies.
Refund Exceptions
- In some cases, refunds may be subject to a restocking fee or shipping charges.
- Refunds for promotional or discounted items will be processed based on the actual amount paid.
Contact Us
- If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team.
Please note that our refund policy may be subject to change without prior notice. We appreciate your understanding and cooperation in adhering to these guidelines to ensure a seamless shopping experience. Thank you for choosing SR Trader for your grocery needs.